Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. We honour these guarantees in full.

When we refund or replace

We will refund or replace your order, your choice, if:

• the item is faulty or damaged;
• the item is not as described on our website;
• the item never arrives, or is lost in transit.

How to ask

Email cabintidy.au@gmail.com with your order number and a short description of the problem. For a faulty, damaged or wrong item please tell us within 14 days of receiving it and include a clear photo, so we can sort it quickly. This does not limit your rights under the Australian Consumer Law.

Who pays return postage

For a faulty, damaged or not-as-described item, or an order that never arrives, you pay nothing: we cover any return postage and the cost of the replacement. If we ask you to send an item back, we will give you instructions and pay the postage before you send it.

Change of mind

We do not offer refunds or returns for change of mind, or if you ordered the wrong item. This does not affect your rights under the Australian Consumer Law.

How refunds are paid

Refunds go back to the original payment method within 5 business days of us approving the refund. Your bank or card provider may take a little longer to show it.