Shipping and delivery

Where we deliver

We deliver to addresses in Australia only. Cabin Tidy is operated by Situs Web Design (ABN 35 880 946 478), a sole trader business run by Ezaan Khan in Victoria, Australia.

How long it takes

Your estimated delivery window is 7 to 13 business days, counted from the day you order. That covers processing and transit. The window is an estimate based on our supplier's shipping line, not a guarantee, and busy periods or customs can add time.

Business days exclude weekends and public holidays.

Postage cost

The price you pay includes postage. There is no separate shipping charge on Australian orders.

Tracking

We email you tracking details as soon as your parcel is on its way. Tracking can take a day or two to show movement after the email.

If something goes wrong in transit

If your parcel is lost or arrives damaged, email cabintidy.au@gmail.com with your order number (and a photo if it is damaged). We will send a replacement or give you a full refund, your choice. You do not pay anything extra. If your order has not arrived by the end of the delivery window, contact us and we will chase it with the carrier.

Wrong address

Check your address before you pay. If you spot a mistake straight after ordering, email us quickly and we will try to fix it before the parcel is sent.